Customer Service Manager

Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a Customer Service Manager to work at their Head Office in St Asaph, Denbighshire.

For the successful Customer Service Manager, our client is offering:

• Starting salary of £32,500 - £33,500 per annum (DOE)
• Monday to Friday, Full-time – 37.5 hours per week
• Permanent position
• 22 days annual leave (rising to 26 with length of service) plus bank holidays
• Medical cash plan including online GP, physio, counselling, and more
• Employee discount scheme for major retail and leisure brands
• Cycle to work scheme
• Occupational sick pay, maternity and paternity pay schemes
• Christmas shutdown period

The Role – Customer Service Manager:

• Lead the Customer Support Centre, ensuring all service KPIs and quality standards are met
• Manage the day-to-day operations and team performance, creating a positive and productive environment
• Work closely with the Sales Director to enhance the overall customer journey
• Analyse performance reports to identify improvement opportunities and take action
• Coach, mentor, and develop Team Leaders and Advisors
• Oversee complaint resolution and ensure customer satisfaction is achieved
• Create and manage staff rotas to ensure efficient coverage of all contact channels
• Drive quality, efficiency, and customer service excellence across the team

What our client is looking for in a Customer Service Manager:

• Proven experience delivering high-quality customer service – ESSENTIAL
• Experience in contact centre management or a similar environment – ESSENTIAL
• Demonstrated ability to lead and develop teams, with experience in recruitment and performance management – ESSENTIAL
• Strong attention to detail and calm under pressure
• A collaborative and empowering leadership style
• A proactive approach to customer satisfaction and complaint resolution

Key skills or similar Job Titles: Customer Experience Manager, Contact Centre Manager, Customer Care Manager, Head of Customer Service, Client Services Manager

Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham

For further information about this and other positions, please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, who are operating as a recruitment agency, agent, employment agency, or employment business.

ChesWreCom2

Job Reference: opp-22980