Customer Service Assistant

Ormskirk

£13.63 - £13.63

Temporary

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Recruit4staff are representing a well-established public sector organisation in their search for a Customer Service Assistant to work in Ormskirk

Job Details:

  • Pay: £13.63 per hour
  • Hours of Work: Monday to Friday 8:30am - 4:30pm or Monday to Friday 9:00am - 5:00pm
  • Duration: Temporary (2 months)
  • Benefits: Weekly pay, free parking, modern office environment, full training provided, friendly team environment, canteen facilities
Job Role: As a Customer Service Assistant, you will be the first point of contact for members of the public, handling inbound enquiries via telephone, email and face-to-face interactions. The Customer Service Assistant will gather relevant information from customers and direct enquiries to the appropriate internal department, ensuring a professional and efficient service is provided at all times. The role also includes updating internal systems, carrying out data entry duties, supporting administrative processes, booking appointments where required, handling complaints professionally, and working to agreed service standards.

Essential Skills, Experience, or Qualifications:

  • Previous customer service experience
  • Empathy and a customer-focused approach
  • Excellent written and verbal communication skills
  • Ability to gather accurate information from customers
  • Strong organisational skills
  • Ability to work effectively in a busy environment
  • Experience handling telephone, email and face-to-face enquiries as a Customer Service Assistant

Advantageous Skills, Experience, or Qualifications

  • PC literacy and confidence using Microsoft Office applications
  • Experience updating databases or CRM systems
  • Previous public sector or local authority experience
  • Administrative support experience
Additional Information
  • Immediate start available
  • Office-based role
  • Temporary assignment for approximately 2 months
  • DBS check may be required
  • Multiple vacancies may be available
  • Full training provided
  • The successful Customer Service Assistant will be expected to maintain confidentiality and professionalism when handling sensitive information

Commutable From: Ormskirk, Aughton, Burscough, Skelmersdale, Southport, Maghull, Rainford

Similar Job Titles: Front of House Assistant, Customer Service Representative, Customer Service Administrator, First Line Support Advisor

For further information about this Customer Service Assistant position and other Customer Service Assistant opportunities, please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Additional Information:
Job Reference: opp-25204
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