Customer Service Advisor

Shropshire

£28,000 - £31,000

Permanent

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Recruit4staff are representing a well-established lifting equipment and service business in their search for a Customer Service Advisor to work in Ellesmere

Job Details:

  • Pay: £28,000–£31,000 per annum
  • Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am–5:00 pm; Friday, 8:45 am–4:30 pm
  • Duration: Permanent
  • Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 1–2 days from home for suitable candidates, subject to training, workload and business requirements
Job Role: Working within the Service and After-Sales call centre, the Customer Service Advisor will handle incoming customer calls regarding breakdowns, repairs and servicing. The Customer Service Advisor will provide a professional point of contact, arrange repair and service bookings, and support customers throughout their after-sales experience.

Essential Skills, Experience, or Qualifications:

  • Previous Customer Service Advisor experience is required
  • Good IT skills are essential
  • Strong telephone-based customer service and communication skills
  • The Customer Service Advisor must be confident handling service, repair and breakdown enquiries

Advantageous Skills, Experience, or Qualifications

  • Customer Service Advisor: dealership experience is required - ESSENTIAL.
  • Good written and verbal communication skills
  • Good IT Skills- ESSENTIAL
  • Must be able to work in a team environment.
  • SAP or Salesforce experience would be advantageous
  • Experience within an after-sales, service desk or similar environment would benefit a Customer Service Advisor in this position
Additional Information
  • The successful Customer Service Advisor may have the opportunity to work from home for 1–2 days per week once appropriately trained
  • Hybrid working is discretionary and candidates must remain flexible according to workloads and business requirements

Commutable From: Ellesmere, Oswestry, Wrexham, Shrewsbury, Llangollen and Whitchurch

Similar Job Titles: Service Desk Advisor

For further information about this Customer Service Advisor position and other positions, please apply now. This vacancy is being advertised on behalf of Recruit4staff, who operate as a recruitment agency, agent, agencies, employment agency, or employment business.

Job Reference: opp-26078
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Customer Service Advisor

Wrexham

£26,500 - £26,500

Permanent

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Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham

Job Details:

  • Pay: £26,500 per annum (depending on experience)
  • Hours of Work: Monday to Friday 8.30 am to 5.00 pm | Potential need to work a Saturday (around 1 in 8) if needed (Paid at x1.5 rate) 
  • Duration: Permanent
  • Benefits: Free parking, 20 Days holiday + Bank Holidays (increases by 1 day per year worked, up to 23 days) 
Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.

Essential Skills, Experience, or Qualifications:

  • Previous customer service experience
  • Experience working with customer complaints and problem-solving
  • Good MS Office literacy

Advantageous Skills, Experience, or Qualifications

  • Confident communicator
  • Able to cope under pressure in a call handling environment

Commutable From: Wrexham, Chester, Denbighshire

Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.