IT Coordinator

Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.

For the successful IT Coordinator, our client is offering.

• Competitive salary £40,000 Per Annum
• Permanent position
• 25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each year
• Participation in the Company’s annual bonus scheme
• Day shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)
• Death in a service company pension plan
• Company sick pay
• Health Care Scheme
• Cycle to Work Scheme

The Role – IT Coordinator:

• Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.
• We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.
• This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.

End User Service and Support (as part of the global support process):

• Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. 
• Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.
• Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users.

 Infrastructure and Governance:

• Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilities
• Providing hands & feet assist as part of the IT Support Model
• Responsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.
• Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. 
• Managing local Internet service providers and mobile carriers
• Available to work out of regular working hours when it is commonly agreed (according to local legislation)

Project Management and Service Coordination:

• Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. 
• Participation in agreed governance meetings to represent your responsibility areas.
• Local invoice reviewer
• Peripheral procurement

VOIP and MDM

• Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager

What our client is looking for in an IT Coordinator:

• Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential
• 5+ years of experience in technical IT support roles – Essential
• Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous
• Knowledge in Microsoft server and server infrastructure management – Advantageous
• Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous
• Knowledge in network infrastructure management – Advantageous
• Fluency in English – Essential
• ITIL framework knowledge
• Having experience working in a global organization is preferred
• Strong communication and interpersonal skills
• The ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’
• Willingness to travel frequently – Essential / between branches

Alternative job titles to the IT Coordinator:

IT Coordinator, IT Troubleshooter, IT Technician, IT Specialist

The IT Coordinator is commutable from:

Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, Midlands

For further information about this IT Coordinator role and/or any other positions, please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business.

Job Reference: opp-23181