Business as usual

Although we are working from home the team is still here to support you! Over the last 6 weeks, we have placed over 50 new staff in temporary positions and the team is doing everything they can to support business and candidates as we return to work.

Job Title
Customer Service Advisor
£18,000 - £23,000
Expected Duration

Recruit4staff are proud to be representing their client, a leading communications company in their search for several Customer Service Advisors to work from home. As the role will be liaising with people in Wales it is essential that you are fluent in the Welsh language. If you are not fluent in Welsh unfortunately we will not be able to consider your application as this is a home-based position.


For the successful Customer Service Advisors our client is offering:

  1. 18K to 23K depending on experience
  2. Full training program
  3. Ongoing training and progression opportunities
  4. Working from home support
  5. Company laptop and CRM system

The role Customer Service Advisors:

  1.  Deal effectively with inbound enquiries, provide timely, accurate and guidance on trader registrations and declarations submissions
  2. Effectively refer members and customer to wider trade team and other parties as required
  3. Gathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagement
  4. Checking of all relevant customs and trade documentation
  5. Data administration and validation
  6. Delivering a service in line with HMRC standards
  7. Leasing and effectively communicating with other Government agencies such as HMRC as and when required
  8. Support other team members 

What our client is looking for in a Customer Service Advisors:

  1. Must be flaunt in Welsh Language
  2. The ideal person would have 2 years experience in a Customer Service Advisors position
  3. Ability to organise own workloads
  4. Strong communication and interpersonal skills
  5. Attention to details
  6. Excellent customer service experience
  7. Well developed IT skills (Microsoft packages and CRM`s)
  8. Problem solving skills
  9. Experience of working to tight deadlines

Key skills or similar Job titles as the Customer Service Advisor

Customer Service advisor, Customer service representative, Customer service support, customer service office, Sales executive, Sales assistant, Sales administrator, Office administrator, Welsh speaker

The Customer Service Advisor is Commutable From:

Wrexham, Chester, Deeside, Oswestry, Flint, Mold, Cardiff, Swansea, Neath, Port Talbot, Bridgend, Whitland, Tenby, Corwen, North Wales, South Wales, UK

For further information about this and other positions please apply now 

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Reference: JOB-9013

Apply Now

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