Customer Service Executive

Cheshire West and Chester

£24,000 - £24,000

Permanent

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Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester. 

For the successful Customer Service Executive our client is offering:
  • £24,000 per annum 
  • Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week 
  • Permanent position
  • 22 days holiday rising 1 day per year (up to 25)
  • Company Pension Scheme
  • Benefits package
  • Opportunities of hybrid working after 6-month probation 
The Role of the Customer Service Executive :
  • Responsible for handling customer service enquires after holidays are booked 
  • Responding to inbound calls and emails
  • Escalating queries to specialist teams where necessary 
  • Providing resolutions and additional information to customers as and when required 
  • Administer amendments to bookings and extras at the customer's request
What our client is looking for in a Customer Service Executive :
  • Previous experience working in a customer service role - ESSENTIAL
  • Travel Industry or Holiday Industry Experience - ESSENTIAL
  • Excellent communication skills 
  • Computer Literate 
  • Customer Care and complaint management experience - ESSENTIAL
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer 

Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside 

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

ChesWreCom2
Job Reference: opp-22883
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Customer Service Executive

Cheshire West and Chester

£23,809.50 - £23,809.50

Permanent

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Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester. 

For the successful Customer Service Executive our client is offering:

  • Salary up to £23,809.50 per annum
  • Monday - Sunday (37.5 hours) Rota is 5 days out of 7, 9am to 5.30pm
  • Permanent Position
  • Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance 

The role - Customer Service Executive :-

  • Responsible for managing customer enquiries who are on holiday (in-resort)
  • Manage individual queries and provide resolutions in line with company policies
  • Investigate complaints 
  • Liaise with hoteliers to support resolutions in-resort
  • Providing excellent customer service
  • Prioritise escalations 

What our client is looking for in Customer Service Executive : -

  • Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
  • Strong communication 
  • Case Management / Complaint Management Experience - ESSENTIAL 
  • Able to cope well in pressured environments
  • Reactive in nature 

Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive 

Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham 

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

ChesWreCom2