Service Advisor


£25,000 - £26,500


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Recruit4staff are proud to be representing their client, a well-known automotive dealership in their search for a Service Advisor to work in their office in Stafford

Due to the nature of this role, the hiring manager is only interested in candidates from a Dealership/Automotive dealership background.

For the successful Service Advisor our client is offering:

  1. 8:00 am – 5:00 pm Monday to Friday, with 1 in 4 Saturday mornings
  2. Basic salary up to £25,000 per annum (bonuses will also apply)
  3. Permanent position
  4. 20 days holiday + bank holidays
  5. Company pension plan

The role - Service Advisor:

  1. Understand work instructions from the Service Centre Manager / Customer Service Manager / Operations Manager prior to customer arrival, 
  2. Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager
  3. Support management with progressing jobs through and communicating between the customers and Workshop Control
  4. Communicate and receive approval for any additional work required on vehicles being worked on.
  5. Manage the logistics and parking of all vehicles on site including sales, checking the vehicle and videoing it for any damage before it goes into the workshop.
  6. Upsell any work and/or accessories.
  7. Liaise with Parts Department on orders and inform customers of availability for fitting.
  8. Obtain history of vehicle 
  9. Answering all telephone calls by the third ring at all times.
  10. Responding to customer emails and messages with 2 hours at all times.

What our client is looking for in a Service Advisor:

  1. Previous experience within a similar role - ESSENTIAL
  2. Previous experience within the Motor / Dealership Industry - ESSENTIAL
  3. Must be computer literate - ESSENTIAL
  4. Excellent written and oral English skills

Key skills or similar Job titles:

Service Advisor, Service Advising, Parts Advisor, Customer Service Administrator, Administrator, Sales administrator, Customer Service, Sales Admin

Commutable From:

Stafford, Stoke on Trent, Leek, Eccleshall, Newport, Market Drayton, Whitchurch, Keele

For further information about this and other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Reference: opp-13999
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